Hello, and thanks for stopping by!
We are a full-service, personalised travel agency family!
For our guests:
We want to make our guests’ holiday a memorable experience. We will welcome them, guide them, and help them with anything they need during their stay.
We offer excellent service, local expertise, genuine hospitality, and we strive to be their home away from home for an unforgettable stay!
We will recommend places in Costa del Sol that they would never imagine we have. These are our real treasures!
Customer service is very important for us and we will make sure our guests will want to repeat next year.
For the house owners:
We want to let you know that we have a certain standard when selecting holiday homes. Our accommodations are hand-picked, and always offer something unique and special. First-class villas with breath-taking sea- or mountain views, a small apartment within walking distance from the beach, or something completely different, but always special in some way.
This means that if we are interested in your home, then you have an authentic gem!
We will take care of your home just as if it was our own property. We will pay attention to every single detail and let you know if we have any suggestions to change anything, buy new furniture, redecorate, repairs… Everything!
We will also take care of cleaning, daily/weekly maintenance and will do any repairs your house may need (we know sometimes things break). Above all, we will always be reachable quickly by phone, and able to be on-site very quickly if you or your property need anything, whatever that may be. Our goal is to give you peace of mind, security, and the tranquillity of being away from your property, knowing that you have a responsible team keeping an eye on your home and your (and ours too) guests.
Marketing and promotions:
- We will include your property on our own website.
- We will also add your home to all the booking platforms we work with (Airbnb,
Booking.com, Google, etc). - We also have Google and Facebook ads to reach as many guests as possible (we
pay for this). - We will regularly post and promote your property on Social Media platforms (Facebook, Instagram, etc…).
The prices:
We will agree on seasonal (high/low/holidays/etc) pricing for the overview of a year, and we will always make recommendations as we know the area and market. Our fee is a flat rate of 25% from that total, that will go on top of the agreed seasonal pricing, so it will always be very clear for you. This includes:
- Customer Service
- Marketing
- Handling guests’ bookings
- Rent collection
- Check-in and check-out
- Always being available for the guests if they need anything
- Handling guests’ enquiries
- Cleaning
- Laundry
- Basic maintenance
- Set up services such as internet, etc… (Services payments not included)
- Handling tax remittances through our accountant (Accountant fees not included)
- Tourist licences through our accountant (Government & Accountant fees not
included) - Everything!
We will never leave your house alone or unattended for more than a few days at a time. Even if your property is not booked, we will visit at least once a week, to check that everything is in order, and to keep an eye on everything. We want you to rest assured that your house will be safe with us. With this second option, you can basically forget about everything and enjoy the income your property generates, minus our fee.
If there is anything out of the ordinary you may want us to do, we will always send you a price in advance, but here are some examples of possible things that you may need which are not included:
- Extra (additional) cleaning: 10€ – 13€ per hour
- Extra (additional) laundry: we use this company’s services, and we are very happy
with them: https://lavanderia.cantonrogers.com/ - For carpets, dry cleaning or special items we use this one:
https://www.agrupae.com/TivoliClean/Precios - Purchase, replacement or repairs of appliances, furniture etc that may have a high
cost.
Payments:
Bookings are made through our website or booking platforms (Airbnb, Booking.com, etc).
We will send the amount which belongs to the house owner once a month, from 1st to 5th of the following month.
- We request 200€ in order to confirm the booking.
- The remaining plus the refundable security deposit (see below) is paid upon
arrival. - The refundable security deposit is 300€ for apartments and 500€ for villas.
- This deposit is fully refunded to the guest 7 to 10 days after check-out, and subject to
a thorough inspection of the accommodation. - Check-in is anytime from 16.00-21.00 (4 PM to 9 PM).
- Late check-in is required to be paid in cash:
- From 21.00-00.00 (9 PM to 12 AM) there is an extra charge of 30€ for
apartments and 40€ for villas. - After 00.00 (12 AM) there is an extra charge of 40€ for apartments and 60€
for villas.
- From 21.00-00.00 (9 PM to 12 AM) there is an extra charge of 30€ for
- Check out is 11:00 (11 AM) on your day of departure. If you need to stay any longer,
you can request a late check-out at additional charge. However, this will depend on
availability. - We charge 40€ extra for a baby crib and 40€ for a highchair per accommodation per
stay. We always have a few available. - We charge 20€ to 35€ (depending on the property) for an extra bed or sofa bed, per
day, if that bed/sofa bed already exists in the property. - We charge 10€ for a pet per day (if pets are allowed. Must not exceed 10 kg).
- Final post-departure cleaning is included in the price.
Cancellations:
All cancellations must be in writing. For stays cancelled by the guest within the 14-day period prior to arrival as above, the guest will be liable for the total cost of the stay (i.e. no refund). However, if we are able to re-let the booking to a different guest, a refund will be made to the first guest corresponding to the price the replacement booking covers, minus the security deposit.
- Guests can cancel free of charge until 14 days before arrival and with a full refund of
any payment made. - There will be no refund offered if reservation is cancelled within 14 days before
intended arrival (with the above exception).
If you think we can suit your needs, please get in touch with us by filling out the form below or just visit our contact page.
We look forward to hearing from you!
🇬🇧 We speak English
🇪🇸 Hablamos español
🇸🇪 Vi talar svenska
🇩🇰 Vi taler dansk
